Practice Information

Your Health is our Priority

Making an appointment

Please call 9676 8888 to make an appointment with our general practice in Melbourne, or you can book to see a specialist online now. If you need a little extra time with the doctor, our receptionists will be more than happy to schedule you a longer consultation time, please do not hesitate to ask. We can also organise an interpreter should you or a family member require one, just let us know when booking your appointment.

SMS appointment reminders

To help you keep track of your appointment, we send automatic SMS appointment reminders to all our patients. If you need to change your appointment time, please call us as soon as possible on  9676 8888. If you’d like to opt out of the SMS appointment reminder service, please ask our reception staff.

Keep your records up-to-date

To provide the very best care, our GPs need up-to-date details and information for all our patients. Please inform our reception staff of any changes to the following:

  • Phone number
  • Street address
  • Medicare card details
  • Pension card details
  • Next of kin details
  • Any other relevant information

Follow-up appointments

Your health is our number one priority, and your GP may need to see you more than once to check everything’s OK. If this is the case, your doctor will let you know at your initial consultation. You are likely to require a follow-up appointment if:

  • Your condition needs monitoring and on-going management.
  • Your treatment requires continued assessment and review.
  • Your pathology test results are abnormal:
    • Doctors are obligated to follow-up with patients who have abnormal test results. Our GPs will often recommend further assessments to get to the route of the problem.
  • Your pathology test results are normal:
    • If your results are normal but you’re still not well, our doctors will want to see you to determine the best way to get you healthy again.
  • If you feel your symptoms are persistent or getting worse, please make another appointment for further assessment.

Fees and billing arrangements

Telehealth

  • In addition to our on-site services, we are able to offer telehealth consultations.
  • Patients are billed privately a usual fee for telehealth/telephone consultations.
  • Patients may receive Medicare rebate if they are registered with Medicare.
  • Doctors may consider to bulk bill Patients with a Commonwealth concession card (pension or health care card).

More Information About Fees

Doctors may consider to bulk bill Patients with a Commonwealth concession card (pension or health care card).

Bay Street Medical is a private billing clinic. As such, we need all of our patients to finalise their accounts at the time of consultation. We accept payment by cash, EFTPOS, MasterCard and Visa.

For patients claiming Medicare rebates, it is best to pay with an accepted EFTPOS card at the consultation. Rebates can then be paid directly into your account.

Our fee structure is varied and charges will depend on which specialist you see, as well as the length and complexity of the consultation. Medical reports and mental health consultations attract different fees, and some procedures, including dressings and vaccinations, may also incur an additional fee. Our reception staff will be happy to discuss charges with you when you make an appointment but please be aware some fees may change without notice.

Work Cover and Transport Accident Claims (TAC) patients are charged at a higher private fee due to examination complexity and paper work. We will issue a receipt allowing you to claim reimbursement from your employer or the TAC.

Medical examinations including those for insurance, pre-employment, commercial driving licences and superannuation but not all inclusive etc. are not eligible for a Medicare rebate and must be paid for at the time of the consultation.

Please note that different fees will be charged for services including but not limited to mental health care plan preparation, complex consultations such as nutritional assessment, obesity, sleep apnoea, allergy testing, natural hormone therapies, anti-ageing assessment but not all inclusive. Additionally there will be out of pocked fees for multiple problem assessment, complex consultations, dressing, cryotherapy, pregnancy testing, pregnancy sonic aid foetal heart check and procedures etc.

For weekends, public holidays and after 6 pm there will be an additional surcharge. Our reception staff will be happy to discuss charges with you when you make an appointment but please be aware some fees may change without notice.

Attention:
– Some of our doctors do not bulk bill, please check with our receptionist
– We do not bulk bill on Saturdays and  Public Holidays
– We do not bulk bill after 6 pm on weekdays 

Test results

Your accredited Melbourne GP must meet with your personally to discuss any tests results. Results will not be provided over the phone, and are normally available within 2 – 5 working days. You can make an appointment with our reception staff at the time of the procedure to receive your results.

Reminders

We’ve all heard it said a hundred times, but prevention really is better than a cure. It pays to be proactive about your health. As your doctors, it’s as much our responsibility as yours, which is why we request your details be included in our patient reminder system. This enables us to send reminders for regular treatments, including:

  • Skin cancer checks
  • Health assessments
  • Blood pressure checks
  • Immunisations
  • Pap smears
  • Prostate checks
  • Dentist check ups
  • Dental clean and polish

There are many other cases for which a patient may receive a reminder. If you would prefer not to receive reminders, just let our staff know and they will remove you from the system.

Telephone enquiries to your GP

During consultations, our doctors cannot be disturbed, but our receptionists will be happy to relay a message to them outside of consultation hours. We actively encourage you to contact your doctor with any concerns you may have but remind patients that a consultation in an appropriate clinical setting is often the fastest way to address any problems.

After hours services

Our clinic is linked with ‘Melbourne Medical Deputising Service’ (now part of the National Home Doctor Service). If you need medical help after hours, please call 9429 5677. This phone number also will be given to you when you dial our phone after hours.

Change of custody

Should custody arrangements for any children under our care change, we kindly request that parents and guardians provide relevant court documentation during their next consultation at our general practice in Melbourne.

Management of your personal health information

Your medical record is a confidential document. It is our policy to maintain the safety of all personal health information and to ensure that this information is only available to authorised members of staff. We abide by the 10 National Privacy Principles.

Patient privacy

We value your privacy. All information held by us is kept in the strictest confidence in compliance with the Privacy Amendment (Private Secor) Act 2000.

During the course of your care, access to your information may be required by other health care professionals, including pathology services, pharmacists, specialists, hospitals, disease monitoring agencies and Medicare. We will require your expressed permission to share your details with these parties.

Your rights

At Bay Street Medical, we take your concerns, suggestions and complaints very seriously. Whether you have a problem with our services or you’d like to sing our praises, you are welcome to talk freely with your GP or our receptionists. If you prefer, you can also write or use our suggestion box.

Health Services Commissioner
30th floor, 570 Bourke St
Melbourne, VIC 3000

Phone: (03) 8601 5200

Fax (03) 8601 5219
Email: hsc@dhs.vic.gov.au
Website: www.health.vic.gov.au